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    • Mercator
    • Philips
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    Newsletter

    Legal Information

    Your use of this website (lightingmatters.com.au) constitutes acceptance of all terms and conditions listed on this page and on other pages of this website. If you do not agree with any or all of the terms and conditions you must seek clarification and discontinue use of this website. Any information listed on this website should not be substituted for professional, legal, financial or educational advise and all information is provided as a guide ONLY. All information is provided in good will and any more thorough information required should be investigated before engaging in any actions or decisions based on the information provided in this website.

    Copyright

    All information provided on this website is strictly subject to copyright as permitted by Copyright Act 1968. Lighting Matters will allow the ability to view and download copyright documents from our website and linked for private purposes only, not commercial in any form. Written permission must be obtained from a director of Lighting Matters before any copyright material may be reproduced, quoted, viewed in part or in full for any purpose other than private only.

    Liability

    Lighting Matters, it's directors and/or employees will not be held responsible for any damage or harm caused by improper use of products caused by any information obtained through this website, third party websites, companies or businesses except where to do so would in any part of these terms become illegal, void or cannot be enforced. Lighting Matters makes no warrants for it's products for any particular purpose. Lighting Matters will not be liable for disruptions to this website and is not liable for any damage or harm caused by the use of this website to your computer, self or any possessions you may have under any reasonable circumstance.

    Linking

    Any links into this website and it's sub-pages from other people or entities is encouraged, however, doing so creates no liability to Lighting Matters for any inaccurate or out of date information obtained. Please obtain permission from Lighting Matters before linking any pages.

    Product Availability

    Whilst Lighting Matters seeks to ensure all products are available at the time of purchase and shipped within a reasonable time frame of availability, this may not always be possible. In the event a product must be re-ordered you will be notified as to the length of time required and any other time delays caused by third party businesses. We may choose to refund you an amount if the delay is unreasonable. Additionally products listed as in stock on this website may have a small number available. For example, the website may allow you to purchase 15 lamps if only 4 are there as it is still considered in stock. We recommend contacting us before any significant purchase to ensure the product will be available within your required time frame.

    Privacy Notice

    Any personal information provided to the Lighting Matters website will be stored in our database. We do not share any of your personal information, including, but not limited to, your full name, your address, your phone number, your email address or your order to any marketing businesses for any purposes. With your confirmation, your name and contact phone number may be passed onto a business for purposes only to do with your requirement. For example, we may refer you to a local electrician to complete an installation and ask them to contact you.

    Specifications

    All information on this website has been obtained through due research and investigation and obtained by the re-seller or manufacturer of the product. Lighting Matters will not be held liable for any inaccurate information provided by manufacturers. All information on this website assumes the conditions for installation, operation and end-of-service-life disposal of LED lighting are appropriate and reasonable. All relevant standards testing, approvals, documentation and any applicable requirements for the sale of any product in Australia are held by Lighting Matters. Lighting Matters, however will not be held liable for any damages or harm caused by any inaccuracy of any information on this website or any third party websites, businesses or companies.

    Installation

    All products purchased through Lighting Matters should be installed to relevant standards and processes made by the governing bodies for the state or country in which the product is to be installed and by a licensed electrician. No refunds will be offered to any customer who has purchased a product that requires specific electrical modification to the product or its fixture for the product to operate correctly. Lighting Matters will accept no liability for any damage, loss or harm to any possession(s) or person(s) for the improper or poor use or installation of any product(s).

    Shipping & Handling 

    All shipping prices are calculated including any handling fees. The price will vary depending on the service chosen. Regular Australia Post shipping will be utilised on small most orders, Express Australia Post and TNT Road Express Courier Service will be used on larger orders.

    Returns

    If in the event you request a refund for whatever reason we will accept the refund based on the product being in perfect working condition and all packaging has not been damaged in anyway. We will not pay for any shipping and/or delivery costs to or from you in the event of a refund or warranty claim. A 20% restocking & handling fee is payable upon receipt of all unwanted or unused items as a result of change in mind, incorrect order or any similar occurrences. All care is taken to ensure products are not damaged during delivery. If products arrive broken we recommend you put a claim into the postage service used and notify us as soon as possible. In the event any damage occurs in transit we will not be held liable for any losses caused.

    Warranty

    Warranties advertised on this website and third party websites, businesses or companies all relating to the manufacturers warranty which is supported through Lighting Matters. The warranties do not cover any product that has been mis-used, abused, improperly or poorly used or installed, disassembled, installed within an enclosed light fitting or fixture or used in association with a halogen transformer. The warranty covers any lamp that becomes defective under reasonable normal usage as determined solely by Lighting Matters and the manufacturer. Any products installed must not be used in an enclosed fixture unless otherwise stated as appropriate as this will void the warranty and may cause damage to the lamp.

    Terms of Sale and Returns

    By purchasing any product or service from Lighting Matters or it's affiliate third party services you are agreeing to the terms and conditions set out in this documentation and others provided in any other terms and conditions page on this website. All products will remain property of Lighting Matters until they have been paid for in full by the customer (you). We are not required to deliver any product or service until payment has been made in full unless prior agreement has been obtained in writing. 

    TERMS AND CONDITIONS OF TRADE

    WARRANTY CLAIM FORM

    WARRANTY AGAINST DEFECTS

    For further clarification about any of the terms on this website, please contact us.

    THE INFORMATION CONTAINED ON THIS WEBSITE AND ANY THIRD PARTY WEBSITE IS USED AT YOUR SOLE DISCRETION. LIGHTING MATTERS WILL NOT ACCEPT ANY LIABILITY FOR ANY DAMAGES, LOSSES OR HARM CAUSED IN CONNECTION TO ANY PRODUCTS OR INFORMATION OBTAINED FROM THIS WEBSITE.